“On a cold, snowy, icy night in February we discovered our 20 year old heat pump covered in ice. We switched the thermostat to Emergency heat and called Adams when they opened. They were awesome – they contacted Dave and had him come directly to our home instead of going into the office first. He discovered that we had more than 1 problem – the thermostat was not working and needed to be replaced, and the heat pump was very low on freon. He explained that the unit was also low on freon when he did the summer PM and even lower now, and freon is very expensive. Dave offered options on new systems and also told us about a great Manufacturer promotion. He left information with us to help us decide but, he made sure we had heat and a new thermostat before he left and did not charge anything for the service and parts that day. We had a new system/new thermostat installed 3 days later and workmanship was flawless. Tony came back about 2 weeks later and asked if there were any issues, thoroughly explained the smart thermostat to us, explained how to program it, downloaded a 5 day forecast app, and put the system through a series of checks to be sure it was running properly. Tony and Dave are professional, honest, and really know the systems they sell. Service is amazing and this “family” is very reliable!”

– Terri G.